Exporting a tiff file in Photo AI sometimes will save a zero byte tiff file

Exporting a tiff file after sharpen + face recovery with sharpen subject only: off will save an empty TIFF file.

Steps to reproduce issue:

  1. Import tiff file from lightroom 13.1
  2. After auto pilot: change sharpening from subject only to all
  3. Export the file
  4. The file will be 0k on disk

Topaz Photo AI [v2.0.7] on [Windows/]

Logfile:
Output: ‘P:/2017/RAW/2017_Centerparks/P1030160-bewerkt.tif’ | (qrc:/imageenhance/service/ImageExporter.qml:242, expression for onProcResultChanged)
[2024-02-13 16:39:19.416, 0.00 μs] [8164] Info | Image writer worker setting up output worker
[2024-02-13 16:39:19.416, 49.80 μs] [8164] Info | Image size: QSize(5184, 3456)
[2024-02-13 16:39:19.416, 15.60 μs] [8164] Info | Input file: “P:/2017/RAW/2017_Centerparks/P1030160-bewerkt.tif”
[2024-02-13 16:39:19.416, 12.00 μs] [8164] Info | Output file: “P:/2017/RAW/2017_Centerparks/P1030160-bewerkt.tif”
[2024-02-13 16:39:19.416, 19.60 μs] [8164] Info | Save options: QMap((“compression”, QVariant(QString, “zip”))(“oiio:BitsPerSample”, QVariant(double, 16))(“tiff:RowsPerStrip”, QVariant(int, 1))(“tiff:zipquality”, QVariant(int, 4)))
[2024-02-13 16:39:19.416, 23.60 μs] [8164] Info | File set to overwrite. Creating temporary copy for later metadata copy.
[2024-02-13 16:39:19.418, 0.00 μs] [6010] Warn | No orientation tag found in EXIF data
[2024-02-13 16:39:19.418, 45.70 μs] [6010] Warn | No orientation tag found in EXIF data
[2024-02-13 16:39:19.418, 26.70 μs] [6010] Warn | Orientation: Invalid value 1
[2024-02-13 16:39:19.418, 32.90 μs] [6010] Info | Setting OIIO attribute “compression” : QVariant(QString, “zip”)
[2024-02-13 16:39:19.418, 23.30 μs] [6010] Info | Setting OIIO attribute “oiio:BitsPerSample” : QVariant(double, 16)
[2024-02-13 16:39:19.418, 20.00 μs] [6010] Info | Setting OIIO attribute “tiff:RowsPerStrip” : QVariant(int, 1)
[2024-02-13 16:39:19.418, 12.70 μs] [6010] Info | Setting OIIO attribute “tiff:zipquality” : QVariant(int, 4)
[2024-02-13 16:39:19.418, 24.60 μs] [6010] Info | Set save options
[2024-02-13 16:39:19.418, 45.30 μs] [6010] Info | Opening OIIO ImageOutput “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/0-imagemetadata.tif” Exists: false
[2024-02-13 16:39:19.474, 55.85 ms] [6010] Info | Write Progress Callback: 0
[2024-02-13 16:39:19.474, 63.00 μs] [6010] Info | Progress callback: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/0-imagemetadata.tif” 0
[2024-02-13 16:39:19.942, 468.75 ms] [6010] Info | Write Progress Callback: 0
[2024-02-13 16:39:19.943, 171.50 μs] [6010] Info | Progress callback: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/0-imagemetadata.tif” 0
[2024-02-13 16:39:19.987, 748.42 ms] [47ec] Info | [Benchmark] Time to encode: “748.34 ms”
[2024-02-13 16:39:19.987, 123.20 μs] [47ec] Info | Cache compression finished.
[2024-02-13 16:39:19.987, 50.70 μs] [47ec] Info | Compression info: 107.5MB => 97.3MB Saved 10.2MB
[2024-02-13 16:39:20.241, 297.71 ms] [6010] Info | Write Progress Callback: 0.624132
[2024-02-13 16:39:20.241, 155.80 μs] [6010] Info | Progress callback: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/0-imagemetadata.tif” 0.624132
[2024-02-13 16:39:20.241, 106.70 μs] [6010] Info | Write Progress Callback: 1
[2024-02-13 16:39:20.241, 55.00 μs] [6010] Info | Progress callback: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/0-imagemetadata.tif” 1
[2024-02-13 16:39:20.250, 9.74 ms] [6010] Info | Image saved to: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/0-imagemetadata.tif”
[2024-02-13 16:39:20.252, 835.25 ms] [8164] Info | Starting metadata copy
[2024-02-13 16:39:21.224, 973.00 ms] [8164] Info | Metadata copied from “P:/2017/RAW/2017_Centerparks/P1030160-bewerkt.tif” to “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/0-imagemetadata.tif” “(size:83708968)”
[2024-02-13 16:39:21.224, 95.00 μs] [8164] Info | Copying temp output over original input file
[2024-02-13 16:39:21.316, 91.64 ms] [8164] Error | Could not remove destination path: “P:/2017/RAW/2017_Centerparks/P1030160-bewerkt.tif”
[2024-02-13 16:39:21.316, 259.20 μs] [8164] Error | Could not copy output to path: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/0-imagemetadata.tif” => “P:/2017/RAW/2017_Centerparks/P1030160-bewerkt.tif”
[2024-02-13 16:39:21.458, 140.88 ms] [8164] Error | Could not write full output. Expected size 83708968 but wrote -1
[2024-02-13 16:39:23.536, 4.12 s] [3948] Info | [EXPORT] Done exporting | (qrc:/imageenhance/service/ImageExporter.qml:170, continueExport)
[2024-02-13 16:39:23.558, 21.92 ms] [3948] Info | [EXPORT] All images exported | (qrc:/imageenhance/service/ImageExporter.qml:104, checkIfDone)
[2024-02-13 16:39:23.559, 468.00 μs] [3948] Info | Proc requested QRect(1580,250 2164x1223) false
[2024-02-13 16:39:23.559, 90.20 μs] [3948] Info | Starting proc 0
[2024-02-13 16:39:23.559, 466.10 μs] [3948] Info | Begin proc: QRect(1580,250 2164x1223) false
[2024-02-13 16:39:23.562, 4.15 s] [4184] Info | Proc image worker started: QRect(1580,250 2164x1223)
[2024-02-13 16:39:23.563, 3.63 ms] [3948] Info | [Window] Top level window geometry: QRect(0,0 2048x1104)
[2024-02-13 16:39:23.564, 2.50 ms] [4184] Info | Face Recovery active: QMap((“faceParts”, QVariant(QStringList, QList(“hair”, “necks”)))(“highConfidenceFaces”, QVariant(QList, QList(0, 1)))(“lowConfidenceFaces”, QVariant(QList, QList()))(“param1”, QVariant(double, 0.8))(“selectedFaces”, QVariant(QList, QList(0, 1)))) 0.8 QList(0, 1) QList(“hair”, “necks”)
[2024-02-13 16:39:23.564, 76.60 μs] [4184] Info | Start face parsing
[2024-02-13 16:39:23.564, 34.80 μs] [4184] Info | Face landmarks from cache.
[2024-02-13 16:39:23.564, 25.40 μs] [4184] Info | Finish face parsing
[2024-02-13 16:39:23.564, 19.60 μs] [4184] Info | Start face perfecting
[2024-02-13 16:39:23.564, 34.70 μs] [4184] Info | Finish face perfecting
[2024-02-13 16:39:23.564, 31.70 μs] [4184] Info | Finished face parsing
[2024-02-13 16:39:23.564, 50.40 μs] [4184] Info | Initializing with: QRectF(1580,250 2164x1223) “sstd” QSizeF(5184, 3456) 1 0
[2024-02-13 16:39:23.564, 27.00 μs] [4184] Info | [AIE] sstd setup skipped
[2024-02-13 16:39:23.564, 31.30 μs] [4184] Info | [AIE] —TBlockProc::TBlockProc 512x512 C: 6/13 R: 5/9 X: 432,083344 Y: 432,125000 inSize: 5184 3456 Pad: 256 256
[2024-02-13 16:39:23.564, 35.60 μs] [4184] Info | wantROI size: QRectF(1472,0 2672x1984)
[2024-02-13 16:39:23.564, 28.00 μs] [4184] Info | Image dimensions: 5184 3456
[2024-02-13 16:39:23.564, 19.90 μs] [4184] Info | Mat dimensions: 2672 1984
[2024-02-13 16:39:23.565, 155.70 μs] [4184] Info | Running “Sharpen”
[2024-02-13 16:39:23.565, 125.10 μs] [4184] Info | Cache get hash: 502397482
[2024-02-13 16:39:23.585, 21.57 ms] [3948] Info | Exiting app: 0
[2024-02-13 16:39:23.585, 190.70 μs] [3948] Info | Stopping TIntercomWorker thread
[2024-02-13 16:39:23.606, 24.56 ms] [3948] Info | TIntercomWorker worker thread stopped
[2024-02-13 16:39:23.753, 151.47 ms] [3948] Info | Stopping TEngineWorker thread
[2024-02-13 16:39:23.753, 65.70 μs] [3948] Info | Worker cancel requested
[2024-02-13 16:39:23.753, 18.20 μs] [3948] Info | Cancelling processing
[2024-02-13 16:39:23.783, 220.91 ms] [4184] Info | [Benchmark] Time to decode cached image: “220.815 ms” 2 18
[2024-02-13 16:39:23.783, 133.30 μs] [4184] Info | Cache contains image. Empty: false Extra Params: QMap()
[2024-02-13 16:39:23.794, 8.70 ms] [4184] Info | [AIE] Acquired 4 buffers for 000001ABD6631130
[2024-02-13 16:39:23.814, 20.00 ms] [4184] Info | [AIE] auto: 1,000000
[2024-02-13 16:39:23.814, 118.50 μs] [4184] Info | [AIE] compression: 0,493445
[2024-02-13 16:39:23.814, 40.30 μs] [4184] Info | [AIE] deselectedByUpscaling: 0,000000
[2024-02-13 16:39:23.814, 34.60 μs] [4184] Info | [AIE] isLens: 0,000000
[2024-02-13 16:39:23.814, 20.70 μs] [4184] Info | [AIE] mask: 0,000000
[2024-02-13 16:39:23.814, 21.00 μs] [4184] Info | [AIE] param1: 0,065000
[2024-02-13 16:39:23.814, 36.20 μs] [4184] Info | [AIE] param2: 0,327445
[2024-02-13 16:39:23.814, 20.60 μs] [4184] Info | [AIE] slens_blur: 0,006357
[2024-02-13 16:39:23.814, 23.20 μs] [4184] Info | [AIE] slens_noise: 0,296894
[2024-02-13 16:39:23.814, 17.50 μs] [4184] Info | [AIE] smb_blur: 0,396503
[2024-02-13 16:39:23.814, 17.70 μs] [4184] Info | [AIE] smb_noise: 0,214003
[2024-02-13 16:39:23.814, 16.90 μs] [4184] Info | [AIE] smot_blur: 0,165437
[2024-02-13 16:39:23.814, 17.50 μs] [4184] Info | [AIE] smot_noise: 0,296894
[2024-02-13 16:39:23.814, 17.60 μs] [4184] Info | [AIE] std_blur: 0,572228
[2024-02-13 16:39:23.814, 17.40 μs] [4184] Info | [AIE] std_noise: 0,065000
[2024-02-13 16:39:23.814, 17.10 μs] [4184] Info | [AIE] stg_blur: 0,251881
[2024-02-13 16:39:23.814, 17.30 μs] [4184] Info | [AIE] stg_noise: 0,050000
[2024-02-13 16:39:23.814, 27.20 μs] [4184] Info | [AIE] Updated model params
[2024-02-13 16:39:23.814, 16.70 μs] [4184] Info | [AIE] Skipped block 0 / 30
[2024-02-13 16:39:23.814, 15.20 μs] [4184] Info | [AIE] Skipped block 1 / 30
[2024-02-13 16:39:23.814, 14.60 μs] [4184] Info | [AIE] Skipped block 2 / 30
[2024-02-13 16:39:23.814, 14.70 μs] [4184] Info | [AIE] Skipped block 3 / 30
[2024-02-13 16:39:23.814, 14.70 μs] [4184] Info | [AIE] Skipped block 4 / 30
[2024-02-13 16:39:23.814, 19.50 μs] [4184] Info | [AIE] Skipped block 5 / 30
[2024-02-13 16:39:23.814, 16.50 μs] [4184] Info | [AIE] Skipped block 6 / 30
[2024-02-13 16:39:23.814, 47.70 μs] [4184] Info | [AIE] Skipped block 7 / 30
[2024-02-13 16:39:23.814, 21.00 μs] [4184] Info | [AIE] Skipped block 8 / 30
[2024-02-13 16:39:23.814, 17.30 μs] [4184] Info | [AIE] Skipped block 9 / 30
[2024-02-13 16:39:23.814, 17.70 μs] [4184] Info | [AIE] Skipped block 10 / 30
[2024-02-13 16:39:23.814, 20.10 μs] [4184] Info | [AIE] Skipped block 11 / 30
[2024-02-13 16:39:23.814, 19.30 μs] [4184] Info | [AIE] Skipped block 12 / 30
[2024-02-13 16:39:23.814, 27.20 μs] [4184] Info | [AIE] Skipped block 13 / 30
[2024-02-13 16:39:23.814, 21.50 μs] [4184] Info | [AIE] Skipped block 14 / 30
[2024-02-13 16:39:23.814, 20.40 μs] [4184] Info | [AIE] Skipped block 15 / 30
[2024-02-13 16:39:23.814, 16.60 μs] [4184] Info | [AIE] Skipped block 16 / 30
[2024-02-13 16:39:23.814, 18.00 μs] [4184] Info | [AIE] Skipped block 17 / 30
[2024-02-13 16:39:23.814, 37.50 μs] [4184] Info | [AIE] Skipped block 18 / 30
[2024-02-13 16:39:23.814, 19.60 μs] [4184] Info | [AIE] Skipped block 19 / 30
[2024-02-13 16:39:23.814, 16.40 μs] [4184] Info | [AIE] Skipped block 20 / 30
[2024-02-13 16:39:23.814, 36.40 μs] [4184] Info | [AIE] Skipped block 21 / 30
[2024-02-13 16:39:23.814, 17.50 μs] [4184] Info | [AIE] Skipped block 22 / 30
[2024-02-13 16:39:23.814, 20.00 μs] [4184] Info | [AIE] Skipped block 23 / 30
[2024-02-13 16:39:23.814, 19.40 μs] [4184] Info | [AIE] Skipped block 24 / 30
[2024-02-13 16:39:23.814, 16.90 μs] [4184] Info | [AIE] Skipped block 25 / 30
[2024-02-13 16:39:23.814, 29.50 μs] [4184] Info | [AIE] Skipped block 26 / 30
[2024-02-13 16:39:23.814, 17.50 μs] [4184] Info | [AIE] Skipped block 27 / 30
[2024-02-13 16:39:23.814, 20.30 μs] [4184] Info | [AIE] Skipped block 28 / 30
[2024-02-13 16:39:23.814, 18.30 μs] [4184] Info | [AIE] Skipped block 29 / 30
[2024-02-13 16:39:23.816, 2.22 ms] [4184] Info | [AIE] Released buffers for 000001ABD6631130
[2024-02-13 16:39:23.816, 96.60 μs] [4184] Info | [AIE] aiProcessTime: 32 ms
[2024-02-13 16:39:23.816, 26.20 μs] [4184] Info | Running enhancements failed. Output is empty: false
[2024-02-13 16:39:23.826, 8.47 ms] [4184] Info | Stopping ImageCacheWorker thread
[2024-02-13 16:39:23.829, 3.25 ms] [4184] Info | ImageCacheWorker thread stopped
[2024-02-13 16:39:23.829, 129.30 μs] [4184] Info | Stopping ImageCacheWorker thread
[2024-02-13 16:39:23.829, 1.81 ms] [4184] Info | ImageCacheWorker thread stopped
[2024-02-13 16:39:23.829, 185.10 μs] [4184] Info | Stopping ImageCacheWorker thread
[2024-02-13 16:39:23.829, 1.79 ms] [4184] Info | ImageCacheWorker thread stopped
[2024-02-13 16:39:23.829, 202.00 μs] [4184] Info | Stopping ImageCacheWorker thread
[2024-02-13 16:39:23.829, 1.44 ms] [4184] Info | ImageCacheWorker thread stopped
[2024-02-13 16:39:23.829, 127.00 μs] [4184] Info | Stopping ImageCacheWorker thread
[2024-02-13 16:39:23.829, 2.61 ms] [4184] Info | ImageCacheWorker thread stopped
[2024-02-13 16:39:23.845, 10.68 ms] [4184] Info | [AIE] Released buffers for 000001ABD6631130
[2024-02-13 16:39:23.874, 113.06 ms] [3948] Info | TEngineWorker thread stopped
[2024-02-13 16:39:23.874, 381.40 μs] [3948] Info | Stopping TImageReaderWorker thread
[2024-02-13 16:39:23.876, 1.50 ms] [3948] Info | TImageReaderWorker thread stopped
[2024-02-13 16:39:23.876, 91.10 μs] [3948] Info | Stopping TThumbnailWriterWorker thread
[2024-02-13 16:39:23.876, 990.50 μs] [3948] Info | TThumbnailWriterWorker thread stopped
[2024-02-13 16:39:23.876, 102.50 μs] [3948] Info | Stopping TImageWriterWorker thread
[2024-02-13 16:39:23.879, 1.90 ms] [3948] Info | TImageWriterWorker thread stopped
[2024-02-13 16:39:23.880, 1.59 ms] [3948] Info | Stopping QImageViewWorker thread
[2024-02-13 16:39:23.883, 3.13 ms] [3948] Info | QImageViewWorker thread stopped
[2024-02-13 16:39:23.907, 23.47 ms] [3948] Info | Stopping QImageViewWorker thread
[2024-02-13 16:39:23.908, 1.23 ms] [3948] Info | QImageViewWorker thread stopped
[2024-02-13 16:39:23.910, 1.88 ms] [3948] Info | Stopping QImageViewWorker thread
[2024-02-13 16:39:23.913, 2.54 ms] [3948] Info | QImageViewWorker thread stopped
[2024-02-13 16:39:23.918, 5.75 ms] [3948] Info | Stopping QImageViewWorker thread
[2024-02-13 16:39:23.923, 4.37 ms] [3948] Info | QImageViewWorker thread stopped
[2024-02-13 16:39:24.024, 104.64 ms] [3948] Info | Stopping TIntegrations worker thread
[2024-02-13 16:39:24.024, 1.67 ms] [3948] Info | TIntegrations worker thread stopped

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

I was one of the early adopters aj Phota AI and now my 1 year license is no longer valid so i get this message after installing this update:
image

Ok, so i can’t test if updating will help, what is the next step?

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