Export with Starlight mini crashes after a while

Topaz Video AI Bugs and Issues
1

If using Starlight mini the export crashes after a while (1 to several hours). This happens with all kind of input.
My system is a i9-14900KF and a NVIDIA RTX 5090
logsForSupport.zip (1.3 MB)

2

Try lowering the max memory % for the AI Processor to 80% and see if that helps.

The codes are coming back as a memory error with the GPU being overwhelmed. Most likely its an issue where the amount of VRAM is not being handled efficiently as it is trying to use all of it on the card and getting stuck.

File>Preferences>Processing

  1. Ensure that your GPU is selected for the AI Processor
  2. Set the max memory to 80%
  3. Set max processes to 1
  4. Save the settings and close the panel.
  5. Re-run your clip through the process that you were trying.
3

Also check there is enough storage space, by default i think TVAI temp folder is on the Volume where the program is installed. “process exited: 3 -1073741819 1” is in the error log, which doen’s helps much, a generic error the process stoped (but unknown reason). I have some negative experience when source or destination is on a network share or USB drive, if this is the case, try local volume, also play with ouput format try FFV1 or with PNG often it resumes from last done image number.

4

doesn’t help

5

I’am using local SSD

6

Can you send me the updated logs via email? help@topazlabs.com

7

logsForSupport.zip (1.1 MB)

8

That really sucks that your super high-end rig can’t use a product it meets the requirements for.