I love viewing at the Preview while the video is being processed…
But sometimes the preview just stops and there are no more updates…clicking on pause has no longer any effect and the progress bar also stops…
When switching to any other preview there are no updates and the output in the Preview window is still the same.
Once the export has rendered do you see the preview? Or does it still not display in the UI?
Now again i have the same situation…i left the preview in play-Mode so that when things are rendered they will be displayed…then stopped until the next is rendered…
But suddenly there are no more updates in the in and out preview window…the pause button does´nt show any reaction…also the button does´nt change to choose play again…the button to pause is always visible…the progress bar in the preview has also stopped but the export is still working.
Going to another position in the preview or a new import doesn´t change the picture shown.
Using the zoom of the now frozen images works…changing to another export doesn´t show another input and output preview…(just the choosen zoom there is updated )also importing another video doesn´t show another picture in the preview.
If the preview works again after the export´s are finished i have to wait about 3 hours then i will leave a comment here.
I uploaded the logsForSupport…
logsForSupport.zip (4.1 MB)
It doesn´t make any difference after the export has rendered…the content of the input output window has still the same content where it freezed in…
Importing a new video now shows still the freezed videoframe where the output window functionality got frozen…
Have to restart Topaz Video AI in order recover the video output windows.
Thank you Michele!
Can you please share a screen recording so I can see exactly what is happening and try to recreate it on my end?
Oftentimes it is easiest to share a screen recording for issues like this to quickly show me exactly what is happening. I use Loom for screen recordings since this is a free and easy to use app.
Here you see first a new bug: The CustomResolution can´t be saved into
an existing preset…recalling that presets always sets the values to zero.
I startet the preview as soon as possible…a litte bit zooming in and
waiting…
The preview is playing / stopping as it should then the preview is
repeating some parts…would like to know why ? - Has it to do something
with how the KI works ?!
At 5:40 the playback of the preview stops…and the videocontend is
frozen in…just zooming works…importing another video only shows the
frozen contend…
recovered somehow the view back to the frozen ui…trying to show
anything else than the frozen contend…the export is still running…
I have to restart Topaz Video AI after the export in order to recover
the video windows to work again for a random time…
It seems the preview doesn´t like to play the position that has just been rendered…
in other words the preview plays too far into an area that is not yet ready to be previewed…
that should also be the reason why the preview is repeating things at the point of rendering now…
Playing the preview and click on pause just before the previewbar has ended seems to help…
wait for the progressbar of the preview to grow a little and click on play…
Normally the Preview Feature should temporaly pause on itself not trying to play shit and crash…
The developers seems to have too fast machines so that the preview never comes to the end while calculating…
In Version 3.5.2 - 3.5.4 the preview is still freezing in…when you let the Preview running while exporting.
When it freezes in the Video Windows Input/Output show the last shown Frame…no updates in these windows anymore.
If you import a new Video…you can´t see anything of it…all Video Windows are dead and don´t react on Play/Pause/Frame forward backward just zooming of the last frozen frame works.
You have to restart Topaz Video AI if this happens right after the export is finished.
Without restarting it´s impossible to continue work.
Hi @michele.meschke, sincerest apologies for the delayed reply.
Is this issue still occurring in v4.0?
Due to the fact that the Live Export Preview has been completely removed,
It has to be brought back first. It was told that it would come back.
After that i could say if the problem is still there.
Ah, yes, that is correct! It will be back shortly!
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