On some of my exports, the operation fails on “an illegal memory access was encountered” errors. Attached system info and log files.
logsForSupport.zip (5.1 MB)
DxDiag.txt (103.0 KB)
Thank you
Open the Preferences Panel and change the following settings.
File>Preferences>Processing
- Ensure that your GPU is selected for the AI Processor
- Set the max memory to 80% - RTX 4070 Super
- Set max processes to 1
- Save the settings and close the panel.
- Re-run your clip through the process that you were trying.
Thanks but I’ve already done that. I’ve reduced it to 75% and I’m still getting the error.
Anything else?
I am getting the same error upscaling with either Proteon or Iris. Consistently on one particular mp4 file. version 5.3.0
logging:
2024-09-17 12-41-39.331 Thread: 21596 Info —> handleUpdateInfo( 54 )
2024-09-17 12-41-39.482 Thread: 21596 Info FF Process Output: 54 frame= 7781 fps= 10.844
2024-09-17 12-41-39.482 Thread: 21596 Info —> handleUpdateInfo( 54 )
2024-09-17 12-41-39.483 Thread: 21596 Info FF Process Output: 54 frame= 7781 fps= 10.844
2024-09-17 12-41-39.856 Thread: 21596 Info FF Process Output: 54
2024-09-17 12:41:39 1284 CRITICAL: Can’t sync TensorRT output : an illegal memory access was encountered
2024-09-17 12:41:39 1284 CRITICAL: Cant download record event : an illegal memory access was encountered
2024-09-17 12-41-39.856 Thread: 21596 Info FF Process Output: 54
2024-09-17 12:41:39 1284 CRITICAL: Can’t sync TensorRT output : an illegal memory access was encountered
2024-09-17 12:41:39 1284 CRITICAL: Cant download record event : an illegal memory access was encountered
2024-09-17 12-41-39.929 Thread: 21596 Info FF Process Output: 54
2024-09-17 12:41:39 28920 CRITICAL: Can’t sync TensorRT output
: an illegal memory access was encountered2024-09-17 12:41:39 4880 CRITICAL: Can’t sync TensorRT output : an illegal memory access was encountered
2024-09-17 12-41-39.930 Thread: 21596 Info FF Process Output: 54
cmd:
ffmpeg “-hide_banner” “-i” “C:/Users/James/Downloads/bb.mp4” “-sws_flags” “spline+accurate_rnd+full_chroma_int” “-filter_complex” “tvai_up=model=iris-3:scale=0:w=1696:h=960:preblur=0:noise=0:details=0:halo=0:blur=1:compression=0:estimate=8:blend=0.2:device=0:vram=0.91:instances=1,scale=w=1696:h=960:flags=lanczos:threads=0” “-c:v” “h264_nvenc” “-profile:v” “high” “-pix_fmt” “yuv420p” “-g” “30” “-preset” “p7” “-tune” “hq” “-rc” “constqp” “-qp” “18” “-rc-lookahead” “20” “-spatial_aq” “1” “-aq-strength” “15” “-b:v” “0” “-map” “0:a?” “-map_metadata:s:a:0” “0:s:a:0” “-c:a” “copy” “-bsf:a:0” “aac_adtstoasc” “-map_metadata” “0” “-map_metadata:s:v” “0:s:v” “-movflags” “frag_keyframe+empty_moov+delay_moov+use_metadata_tags+write_colr” “-bf” “0” “-metadata” “videoai=Enhanced using iris-3; mode: relative to auto; revert compression at 0; recover details at 0; sharpen at 100; reduce noise at 0; dehalo at 0; anti-alias/deblur at 0; focus fix Off; and recover original detail at 20. Changed resolution to 1696x960” “C:/Users/James/Downloads/bb_788407573.mp4”
Here is another example where I’ll include the small mp4 being upscaled in v 5.3.2. I used both Proteus and Iris models and got similar problems.
logsForSupport.zip (9.3 MB)
apologies: my problem appears to be due to overclocking my GPU too much
Okay, we do not recommend running overclocking with the app as it is easy for the card and system to be overwhelmed and crash.
If you turn off the overclocking do you still experience the issue or does the system run stable for you?
Was going back over your logs and the AI Processor looks to have been using the Auto configuration instead of being set to your GPU for use. When you change the percentage to 75% did you also set the GPU to be used?
If so can you upload those logs were you got the error message still?
I turned down the overclocking. All’s well now! No crashing.
it’s always been using my GPU; I can observe that in the task manager. But I’ll double check. thanks for the suggestion!
1 Like
I tried today again, this time I undervolted my GPU, specifically chose the GPU in TVAI and set memory limit to 80%.
This time, it worked without any errors.
I will continue running it on many other videos I have and will report back.
1 Like
I have the same issue. Attempts at undervolting and setting memory limits, as well as trying various versions of graphics card drivers, were all ineffective.
can you share your logs for review?
Sure, log here
logsForSupport.zip (304.1 KB)
Seeing a TensorRT sync issue in the logs you sent over. Try lowering the max memory to 85% and see if that makes a difference.
File>Preferences>Processing
Thank you for your reply. I’ve tried it, and tried various values, but none of them work.
Not sure why I did not get a notification that you replied late last week, my apologies. Can you share the updated logs so I can see what is going on and if it is still showing the same error messages?
logsForSupport.zip (24.3 KB)
New log here, please take a look, thank you
1 Like
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.
