Export error

Topaz Video AI Bugs and Issues
1

1. The bug / behavior you have encountered
On more and more videos, the export stops with an Error status and a red cross, often close to then end. Re-exporting may avoid the issue, but not always.
Seems randomly occuring.

2. Your system profile
Windows 10 + AMD RX6600 + 16 GB RAM

3. Your log files (Help > Logging > Get Logs for Support)
logsForSupport.tar.gz (9.7 MB)

4. Any screenshots as necessary
Nothing relevant…

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2

New version 3.3.6, lots of changes in setting up presets (output custom resolution), unable to export any file.
Same config than above.
logsForSupport.tar.gz (4.0 MB)
What did I do wrong?

5

Are your files actually on One Drive?

We’ve had bad luck with how it handles files before and this could be the issue at play here. Do you have the same issue when working with local files?

6

I work with local files.
It seems to have been fixed, but since a couple of days (while using 3.4.1), the phenomenon appears again.
logsForSupport.tar.gz (299.6 KB)

7

Looks like you are out of memory;

OutOfMemoryError, file C:.conan\46d7a7\1\source_subfolder\modules\core\src\alloc.cpp, line 73