Error with Preview in Topaz Video AI v4

[phpconsultant]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered
2. Your system profile
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

Error with Preview
Mac OS Ventura 13.5.1 on Mac Mini - Apple M2 Pro - RAM 32 Go

logsForSupport.zip (59.1 KB)

But the export is OK

[phpconsultant]

On Mac OS
You must change the cache directory for preview in setting menu

[tony.topazlabs]

It looks like the app is unable to access the temporary directory. You will need to add the app to the list of apps with “Full Disk Access” in system settings:

System Settings, Privacy & Security, Full Disk Access