Error with Preview in Topaz Video AI v4

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  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
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Error with Preview
Mac OS Ventura 13.5.1 on Mac Mini - Apple M2 Pro - RAM 32 Go

logsForSupport.zip (59.1 KB)

But the export is OK

On Mac OS
You must change the cache directory for preview in setting menu
capture 2023-10-19 à 09.02.38

It looks like the app is unable to access the temporary directory. You will need to add the app to the list of apps with “Full Disk Access” in system settings:

System Settings, Privacy & Security, Full Disk Access

e575098da053a6ed304aef3a3b4d8b1a.png

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