Error message from AI engine: download failed

Topaz Video ai v3.0.5
Whenever I choose any enhancement and other options from software it shows me following message

Screenshot 2024-04-28 152230_032318

Can you pull the logs from the app to send to the support team?

You can access these from the Help Tab>Logging>Get Logs for Support and then attach the zip folder to your email and send to help@topazlabs.com