Error could not run model

Topaz Photo AI Bugs and Issues
1

When editing 4 or 5 photos and making subtle changes to noise or sharpen including type, strength, clean etc. often only one of the batch will save and the rest will have the “Error could not run model” error

Steps to reproduce issue:

  1. Step 1 upload 4-5 photos
  2. Step 2 multiple minor adjustments to either type of sharpen such as lens blur or motion blur and also the strength level, or clean level. Also similar steps with noise.
  3. Step 3 click save for all images. The first picture will often save, but the rest will error out

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach all the logs files that you can see in the window that opens.
Log Folder

I should be able to determine what is happening and send next steps with this information.

3

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