Error : Could not run model

When trying to save and process an image it gives an error. The image is 35856px wide and I lower it to 16500px resolution and focus it. At the end of the process I get the following error: Could not run model

Topaz Photo AI [v1.3.12] on Windows

@alberto-9318 Thanks for reaching out.

It looks like the apps is missing some model files due to a buggy installation or update. Please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.

Then run the installer again. You can download a new installer from the downloads page directly.

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