Error: Could Not run Model - 1.3.9

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 LrC
  2. Step 2 Plugin-extra->Photo
  3. Step 3 - Save Images to Adobe Lightroom

Topaz Photo AI [v1.3.9] on [Mac]
Mac Studio

  • Apple M1 Ultra with 20-core CPU, 48-core GPU, 32-core Neural Engine
  • 128GB unified memory
  • 8TB SSD storage

Processing 11 photos 6 hit this error (first), then it seems to process others, goes back and reprocess some, ok, ending with 2 out of 11 failure.

After this, I close the window

then instead of just closing, it puts me back into the Topaz Photo editor with 6 (original failures)


Re-run the save, and 4 out of 6 failed, those 4 jump back to the AI editor


Re-run the save 4 of 4 fail, then one completes leaving 3 of 4 failure, returning to the editor with 3 (please note the return is just closing the save window).


3 of 3 failed, while still ‘cancel processing’ button showing, wait for the close button, and 2 of 3 fail. Once again last image is no complete. Return to the editor with 2 images.


you guessed it, 2 of 2 failed, while still ‘cancel processing’ button showing, wait for the close button, and the last one processed. returning a single image to the editor


saving it, it saved, I return to LrC.

it seems to happen more if I need to refine the subject

Thanks for Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Email me all the logs files that you can see in the window that opens.
Log Folder

I should be able to determine what is happening and send next steps with this information.

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