Error - Click to view export (end of the process)

mehdi_31 · February 28, 2024, 9:39pm

Hello everybody.

i just bought a new PC and a RTX 4090 to speed up the process on Topaz Video AI.

1/The bug / behavior you have encountered
Bug : The process is very fast, but once arrived at 100%, an error occurs (Error with red cross)
I upscale from 720x576 to 4k with Theia.

2/ System : Win 11 / RTX 4090 / Intel I7-14700K

3/ Your log files (Help > Logging > Get Logs for Support)

logsForSupport.zip (364.2 KB)

Any screenshots as necessary

image1482×385 44.6 KB

Thank you for your help.

kyle.topazlabs · February 28, 2024, 10:52pm

Check your Preferences setting to confirm that the AI processor is set to the new 4090 and didnt revert to auto.

mehdi_31 · February 29, 2024, 7:44am

Thank you for the reply, but it was set up on RTX 4090 (not auto)

kyle.topazlabs · February 29, 2024, 8:05pm

What driver do you have on that card? The latest v551.61 has being causing some issues for others users. v551.23 seems to be more stable right now.

mehdi_31 · March 1, 2024, 6:04pm

Drivers are the 551.61

i will try downgrading them.

mehdi_31 · March 1, 2024, 7:01pm

After downgraded to previous version of the drivers → still an error at 100%
logsForSupport.zip (990.9 KB)

mehdi_31 · March 3, 2024, 12:21pm

A quick update.
The video is 20 minutes long.
If a set the process to only proceed 1 minutes c30 secondes , everything is ok.

I will try by dichotomy to find the specific moment where the export is not working anymore.

mehdi_31 · March 3, 2024, 2:49pm

I think the issue is related to my videos. Indeed, if i proceed the whole video except the last second, it works fine.