[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
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Step 1 Photo AI acts normal as it analyzes and comes up with corrected image.
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Step 2 When I hit save, it starts saving and just before it ends, the error message comes up.
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Step 3 I have attached the error message screen shot and my Mac Info. It has happened multiple times over the past 3 days. I did download and install the new Mac operating system.
Topaz Photo AI [v3.2.1] on Mac]
Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:
- Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
- Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
- Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
- Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
- Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page
Let me know how that goes for you and I’ll keep an eye out for your reply.
