Please contact support.
- Collect the logs: Help > Logging > Get Logs For Support
- Contact: Help > Get Support
Toby, if you can pull those logs and send them to the support team for review.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
This way the team can review them to see what the error message you are getting is.
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