Erratic mouse pointer on TAI 3.2.0

While I’m trying to use the brush for selecting whatever, the pointer moves erratically and seems like having some inertia of its own when releasing the mouse.

I can’t make it to work properly, even reducing the pointer speed on the mouse settings.

Tried already: changing mouse (did not work)

On all other programs (including TAI 2.3.2) it works flawlessly, it only happens on TAI 3.2.0

Any clues or should I blame my system/graphic card?

Microsoft Surface Studio
W10 Pro - Intel(R) Core™ i7-6820HQ CPU @ 2.70G
Nvidia GE Force GTX 965M - 16GB RAM

Everything else works just fine. The 3.2.0 version works faster than the former ones.

Thanks!

System Information

  Time of this report: 9/1/2024, 10:39:40
         Machine name: DESKTOP-5MV1EO4
           Machine Id: {0509F87A-6A7C-4C6C-9F8E-6D06979E93CE}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
             Language: Spanish (Regional Setting: Spanish)
  System Manufacturer: Microsoft Corporation
         System Model: Surface Studio
                 BIOS: 119.3735.768 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz (8 CPUs), ~2.7GHz
               Memory: 16384MB RAM
  Available OS Memory: 16340MB RAM
            Page File: 10565MB used, 15382MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 192 DPI (200 percent)
   System DPI Setting: 192 DPI (200 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, no HDCP

@Lingyu Hi there! If you don’t mind and find the time to have a look at this, I’d really appreciate it! Thanks in advance! Best, Marcelo

Nobody can chip in about this mouse problem?

@dakota.wixom or anybody? Thank you!

Hey Marcelo,

Please open a support ticket with our team at help@topazlabs.com

Thank you @dakota.wixom !!

I did last night and got almost immediate reply from the Help Team. We are working on the issues, will update once it gets resolved or a solution has been found (could be my own PC acting up). Cheers!

1 Like

Glad to hear - our support team is fantastic. Yes unfortunately in the world of desktop software there’s all sorts of configurations. I’m sure they’ll be able to help you out.

Cheers