Im working with footage taken over 2 years ago, in MP4 .264. In 4K resolution.
The video imports as usual, I set my enhancements, and the oly output format that it will process the enhancement in is ProRes.
It will still encode a video output in other formats, but no enhancements are made.
DxDiag.txt (126.1 KB)
logsForSupport.zip (3.2 MB)
Hi Aaron,
Can you reach out to the support team at help@topazlabs.com and upload the original input file and some exports with no enhancements to my dropbox so we can take a look?
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
Submit File to Dropbox
I cannot reproduce the issue as it seems to have resolved itself. I will let you know if it happens again. Thank you.
maybe you exceeded max resolution, just one pixel more than 4096 and it doesen’t work when you have choosen h264
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