Endless Processing Loop

Topaz Photo AI Bugs and Issues
1

I have had a number of issues where the processing of a photo gets stuck on Upscaling and the progress bar almost finishes but then starts again.

Photo has been opened from Lightroom Classic

Generally the latest version is so much slower than the last version when processing photos despite the release notes saying 3.1.0 is the fastest version yet.

Topaz Photo AI [v3.1.0] on [Mac]

2

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

3

Thanks John, that seems to have solved the problem. Items 3 and 4 were fine so either it was the plist files or somehow the program got corrupted and needed re-installing.

It seems to be working a lot fast as well even on a slightly old MacBook Pro.

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4

I also booted the machine into safe boot mode as well as I thought that might clear out any lingering issues as well.

5

Hi John,

The problem seems to have returned. It was working Ok on Sunday and then yesterday I tried to process a few photos and the progress bar gets stuck at around 75% and then the laptop heats up, fans hit max speed and nothing happens.

I did delete the plist again but didn’t work. I don’t really want to keep reinstall the software every week. Any idea what is causing the problem?

Thanks

6

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

7

Thanks John. I’ll send this evening when I get home.

But it’s a 2018 MacBook Pro with 16gb memory running latest OS. It’s not the quickest anymore, but the Topaz software has worked fine up to now. I should use the M1 Mac really but laptop is more convenient.

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File uploaded.
Thks

11

Thanks for sending in that system profile information.

I will note that Intel CPU Mac devices are slightly underpowered for AI processing and will perform slower. We have some more information on our Topaz Labs Documentation page that I will link below for your review:

Topaz Photo AI | System Requirements

Many users with Intel MacOS machines have reported that Topaz Photo AI v2.4.2 is most suited for their needs and experiences better processing times. I have included a link to that previous version below if you would like to revert to this version for your machine:

Topaz Photo AI | v2.4.2 | Mac Installer

12

Thanks John.

I did notice the Intel was struggling a bit with the new version, but it did eventually get there. But quite often it just gets stuck when processing an image which is frustrating.

If I use this version will it still download the latest models?

13

If you are using a previous version of Topaz Photo AI, the application will only use the models that were designed for that particular version. It will not download or use the latest models.

Each version of Topaz Photo AI is built to work with specific AI models. When we release new versions, they often come with updated or new models that are not compatible with older versions of the software.

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14

v2.4 does seem to be playing much nicer so far. Processing is much quicker and not getting the fans spinning up. I guess the new version causes the CPU to overheat in my Intel machine which results in throttling so even slower processing time.

Thanks

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