Need Help? Contact Support!
If you’re experiencing an issue or have a question about Video AI, the quickest way to get assistance is by emailing help@topazlabs.com.
This will create a support ticket, and our team will work with you to troubleshoot the issue. 
When reaching out, please include the following details:
- A clear and detailed description of the problem or unexpected behavior. The more specifics you can provide, the easier it is for us to pinpoint the cause and find a solution.
- System Profile Information
– How To Obtain Your System Profile (Windows)
– How To Obtain Your System Profile (Mac) - Logs
– To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply. - Any relevant screenshots, if applicable
System Requirements
Please make sure your system meets the minimum system requirements for Video AI:
If you would like us to confirm, send us your full system profile information:
To post a forum topic
You’re welcome to post on the Community Forum if you’d like! 
Other users might share insights, and our team can also look into the issue. However, the quickest way to get support is by emailing help@topazlabs.com.
Before posting, check existing threads in the Ideas or Bugs and Issues sections to see if your question has already been addressed. If so, be sure to try any suggested workarounds!
