Driver does not support the required nvenc API version. Required: 13.0 Found: 12.2

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered- Try changing the output resolution, bitrate or encoder.
  • Please update Nvidia driver. Driver does not support the required nvenc API version. Required: 13.0 Found: 12.2.

  1. Your system profile Intel Core i7 nvidia GEFORCE RTX

  2. Your log files (Help > Logging > Get Logs for Support)
    Topaz Video AI Installer Log.txt (4.9 MB)

  3. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

2

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

3

Solved problem. I had installed V AI on new PC. Codec was set to Nvidia not intel by default. Changing to intel solved problem

1 Like
4

If you are getting a driver version error it means that the driver is most likely out of date and just needs to be updated to the lastest studio driver release from nvidia.

NVIDIA drivers update page

Swapping to the Intel GPU might work but will most likely result in slower performance as it should have a lot less VRAM than your GPU card.

You can email the support team directly if you are still running into issues and we can troubleshoot from there.

help@topazlabs.com

5

Have the exact same issue, and switching to Intel wored for me as well. I’m looking to see if there is an update for the NVIDIA RTX 4070 GPU. I used the built-in App Lenovo Vantage but it shows everything is updated. I downloaded the NVIDIA App and will see if any update pops up there.

1 Like