When I open a photo file, the download process starts and does not end…
I have already switched off “enable IN-App Model Downloads” - it does not help.
[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
2024-02-07-00-50-33.tzlog (43.2 KB)
Topaz Photo AI [v2.3.1] on [Windows11]
I’ve reviewed your logs, and it seems that you’re missing several model files for download. This issue might have been prevented during the download process.
To address this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.
Then rerun the installer. You can download a new installer from the downloads page directly :
If you are still experiencing problems please reach out to us at the following link:
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