Downloading ... but it doesn't download anything

After processing a video in the cloud, the download doesn’t work. Credits are lost.
Also, when trying to close Topaz Video, the window crashes.

logsForSupport.zip (470.2 KB)
SystremProfile.txt (2.5 KB)


It looks like our support team responded to your email ticket, did this issue get resolved for you? If not, please email them again at help@topazlabs.com and we can get it sorted out.