Dear support team, For quite some time I have issues with your very nice enhancements. I could provide screen casts, but I cannot upload them.
Scenario: I would like to have the same enhancement applied several times with different selections:
Denoise: Background
Denoise: Subject
When I try to do this, weird things happen. Changing the selection of one of the enhancements has an effect on the other one. Same applies also for Sharpen. Others I have not tried. The selection of one of them reverts to custom or nothing.
Steps to reproduce issue:
1 Load a picture
2 Add Denoise enhancement
3 Add Denoise enhancement
4 Edit selection of first Denoise to Background
5 Edit selection of second Denoise to Subject
6 Selection of first Denoise is set to Custom and nothing is selected
7 Play around with the selections. Sometimes they are kept, sometimes not
see screencasts enclosed
It gets worse when I try to save this setup as a preset. The selection is broken after applying the preset.
1 Load a picture
2 Add Denoise enhancement
3 Add Denoise enhancement
4 Edit selection of first Denoise to Background
5 Edit selection of second Denoise to Subject
6 Play around with the selections until they are correct
7 Click Save edits as new preset - name “Denoise Denoise”
8 Remove all enhancements
9 Add preset “Denoise Denoise”
10 result: at least one of the selections of the the two enhancements is broken
This has bothering me now for a very long time, like a year or more. Your software is great, but such small hickups reduce the value of it. Thanks for considering my findings.
try restarting and turning everything in the background off. I have done all these things on an M1Pro 16gb running 14.6.1 Sonoma and have not had any issues. It be somehting running in the background.
I’ve talked with the team and we would like to see if updating to the most recent version will resolve this issue for you as the team has been working on this problem!
Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.
Hello. Windows 11, Photo AI standalone version 3.3.0
I’ve attached three pictures to show the problem better than I can describe in words.
1 Load picture. Select Denoise, Auto Selection, Background . (Mask is correct. So good so far.)
2 Select a second Denoise, Auto Selection, Subject. (Mask seems correct but…)
3 When I click on Edit Selection you can see that Background mask is displayed and not Subject.
If I add a third Denoise and select Custom it displays a Background mask.
