Please go to Graphics info. in the Help Menu, press Copy and paste the info here. Do you have another GPU as the System Requirements clearly state " We do not support Intel HD Graphics 4600 or lower."? So try CPU as the processing option.
I just updated Denoise to 3.0.3 on my Mac (Catalina) and now it’s not working… any ideas?
NVIDIA RTX Production Branch Driver (Studio Driver is the Same)
What’s New in Version 460 U6
Added support for the following GPU products:
Studio Application Updates:
Topaz Sharpen AI and Denoise AI: RTX-acceleration of AI algorithms
my topaz works when i turn my pc off and on again maybe 1 in 10 times! this is a joke and im not happy
how can it be a graphics issue if some times it works
Sounds like you have a conflict on your pc, please go to Help-> Graphics info., press Copy and paste the information here.
Thanks for the heads up, but still I get better output results both from Denoise AI and Sharpen AI when using only CPU. Not sure if this depends on the software or the drivers, though.
What help? I dont know where it is
I replied with emails with were ignored
Still not working
The Help menu in the app.
Same here - 3.0.2. Simply crashing on my M1 Pro 8GB after a while.
…And - the same happens on 3.0.3.
The driver can cause problems with multi GPU systems and FP16 hardware.
I managed to get it running with a clean reinstall of the driver.
The question is also always on which version have they set that.
Continuing the discussion from DeNoise 3.0:
Topaz is sending back my tiff file to capture one highly over saturated. When you look at the image in Denoise before pressing apply and it processes the image the colours are absolutely fine. Someone earlier in a post mentioned the colour slider position, I have set this to zero.
In the past I always found Denoise AI results clearly superior to AI Clear mode. With the latest update I feel this has changed. Even with auto settings (which in previous versions mostly produced oversharpened images) sharpness and noise (both Low) now look better in AI Clear.
Has anybody else noticed this as well?
Application & Version: Topaz DeNoise AI Version 3.0.3
Operating System: Windows 8 Version 6.2 (Build 19042)
Graphics Hardware: AMD Radeon™ R5 Graphics
OpenGL Driver: 3.3.13469 Core Profile Forward-Compatible Context 21.19.526.1026
CPU RAM: 7080 MB
Video RAM: 1024 MB
Preview Limit: 4536 Pixels
Firstly make sure that your GPU drivers are up to date from the AMD website, if that doesn’t help switch to CPU processing as your PC meets the minimum RAM but not the minimum vRAM requirements.
Should those not help you need to raise a support request at the main website.
I do not notice much of a difference. Apart from that, Auto mode often doesn’t hit the right balance between denoising and sharpening. Do you feed the RAW files to Topaz? Or do you do some preprocessing in Lightroom or another converter? If so, may I ask you which?
Hey there,
my Denoise 3.0.3. has become completely unusable. Whenever I open an image (lately, used to work great), I get presented a “processing error”. The same when switching from GPU to CPU, only then it tells me it can’t load the model. When I switch, Denoise shuts down and the change to CPU/GPU is applied at next program start.
- GPU drivers are up to date
- Win 10 x64
- 32GB Ram
- 4GB VRAM
- NVidia GPU 980 GTX
- 8 Core AMD FX-8350
Blockquote
Application & Version: Topaz DeNoise AI Version 3.0.3
Operating System: Windows 10 Version 2009
Graphics Hardware: NVIDIA GeForce GTX 980/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 466.11
CPU RAM: 32665 MB
Video RAM: 4096 MB
Preview Limit: 6169 Pixels
Blockquote
All other Topaz software I use works flawlessly (JPEG to RAW, Gigapixel, Sharpen and many of the old plugins, too).
Please help, I’m on a deadline and I have TERRIBLE pictures to work with 
Dont use the Game Ready driver use the Studio driver.
And important!!! While install choose Custom
not the recommended way and Clean Install (however that is named in English).
With my Pro GPU (RTX 5000) my lastest install was faulty because i did choose the recommended way from Nvidia.
Normaly i do allways choose custom and clean.
I’ll post some good news - 3.0.3 is working well on my AMD Ryzen 7 PC.
Application & Version: Topaz DeNoise AI Version 3.0.3
Operating System: Windows 10 Version 1909
Graphics Hardware: AMD Radeon ™ R9 200 Series
OpenGL Driver: 3.3.14757 Core Profile Forward-Compatible Context 20.11.2 27.20.14501.18003
CPU RAM: 16309 MB
Video RAM: 2048 MB
Preview Limit: 7128 Pixels
I compared CPU vs GPU rendered TIF image, 6960x4640, 184 MB, launched as plugin from Lightroom 6.2 - GPU rendered in 57 seconds and CPU in 61 seconds. There was no noticable color or detail difference between them.
I import the files into LR, no development (=all sliders “0”) except adjusting exposure if necessary, then export to Denoise and Sharpen (sharpening and noise reduction set to 0 in LR).
Just a few weeks ago, I have compared Denoise and Sharpen results working directly on RAW files vs my usual workflow (16-bit TIFF from LR), on purpose for a few difficult images. I couldn’t see significant differences regarding noise and sharpening, but it was very obvious that the overall image quality in LR was way better, eg. blown out, non-recoverable highlights in the images demosaiced by Denois/Sharpen, whereas LR could still handle this well.
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