Davinci Resolve crashing on VideoAI OFX Plugin

uuderzo-723268 · November 26, 2024, 9:57am

When adding the VideoAI plugin to a clip (5 seconds long) and selecting “Proteus” model, after a few seconds Resolve Crashes and closes. The issues appears also with other models, but not all models. Those models for interlaced footage seems not to crash Resolve.

Currently running on VideoAI 5.5.0, Resolve Studio 19.1 on a HP Zbook Fury, Core i9, 32 gb RAM, 8 Gb Quadro RTX with Max-Q Design configured for computational usage (for graphics usage VideoAI won’t start), SSD storage.

I attach log files as requested.

logsForSupport.zip (250.3 KB)

kyle.topazlabs · November 27, 2024, 2:38pm

Sent a message to the team to take a look and see what is going on.

system · January 26, 2025, 2:39pm

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director-5184 · January 25, 2025, 6:06am

Topaz video enhancer keeps crashing in Davinci Resolve

Mac Studio MX2

Tried everything and everything is already up to date.

margaux.topazlabs · January 27, 2025, 5:01pm

Can you try to delete the plugin and try reinstalling it:

Go to: Library > OFX > Plugins
Close Davinci resolve
Open Video AI
Plugins > Install OFX plugin

director-5184 · January 27, 2025, 5:45pm

I sure will. Question – will all the clips that had the NR enhancement applied to them already give issues because it was deleted, or will it remain when reinstalled?

Mike