Crashing . . .Saves not complete

Topaz Photo AI Bugs and Issues
1

I am trying to modify and save a sequence of photos. sometimes it saves them, some times it does not. I hoped to save a series of items and come back to do the next series. Finally, I decided to back the edits down to 12 pics at a time and save. Same result. Doing 5 at a time will take forever. PC (windows 12)

Steps to reproduce issue:

  1. Select all
  2. add sharpen and denoise enhancements and apply to all selected
  3. Export 12 images (after 7-10 images, it crashes, but sometimes it saves them all)
    crash log 05122024.zip (930.6 KB)

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Thanks for sending in those log files. I’d like to get some more infomation about the machine you are using with Topaz Photo AI.

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Greetings.

I finally made it to my computer. It definitely looks like the issue was with my login. I had it documented for a different login. I even upgraded to v.13 and it appears to be working.

Thank you for your patience and diligence.

Humbly,

4

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