Since version 3, Photo AI frequently crashes during batch processing, also in 3.0.1. Please do something about this problem.
Mac Pro 2019
OS 14.4.1
mem 48GB
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also, if you can, please try to recreate this crash you are reporting in Topaz Photo AI, then go to Help > Open Log Folder; please send me all of the files within that folder. You should be able to attach them directly as a response to this email.
You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
