Crashes at closing

I processed about 50 photos yesterday. Topaz crashed 7 times, usually at closing. Five times the photo was already saved before it crashed. Two times it crashed after I clicked “Save” but the document wasn’t saved before it exited.

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

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