Using Topaz Ai as a stand alone it has suddenly started freezing apart from the katherine wheel, just nothing happens OR it crashes with a black screen. With Lightroom Classic it just crashes.
I have tried removing the sofyware and re-installing it, today I updated the software to the latest 3.2.2 and still have the same problems.
Steps to reproduce issue:
Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.
Attached is the Topaz log, below is the system details, I will not be available on this computer for a few days but will be receiving emails on my laptop
Cheers
Roger
Device name Roger-PC-2023
Processor 12th Gen Intel(R) Core™ i7-12700F 2.10 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 8666CF1D-098A-4613-A60F-96EA2FFFB866
Product ID 00330-80000-00000-AA950
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
We’ve had a few users who have reported this problem and would like for you to try updating the driver to see if this helps resolve the problem. Here are the steps to do this:
Open your Device Manager
Go to Display adapters and double-click on your Intel Arc driver. Then go to the Driver tab and Update the driver.
Hi John,
Owing to a separate issue with my computer which is unrelated, I have had to take it to my computer guy, he will check the drivers are up to date whilst it’s there but it does mean I can’t access it for a few days.
My apologies
