Crash with Preserve Text when going off image/screen

Topaz Photo AI Bugs and Issues
1

Steps to reproduce issue:

Open image, wait for preview, add preserve text, mark text and drag cursor off image/screen

This has happened 2-3 times since I’ve been on beta.

Topaz Photo AI [v3.0.0 Beta] on Windows

2

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

3

Uploaded. The issue may have to do with me not waiting for analysis before starting the text highlighting.

4

Thanks for sending those in.

To troubleshoot this I would like to see if updating your GPU driver will resolve the problem.

Please use the following link to update your driver: NVIDIA | Driver Update

After the update, let me know if you are still experiencing the problem.