Crash Recovery Not Working?

Not sure if this is a bug or am just lacking in understanding:

I’ve faced a couple power outages in the middle of Topaz Video AI 5 processing my videos. I see that the new update is supposed to be able to recover from power loss, but I don’t see that behavior.

Every time I start up Video AI 5 after power loss, the export session starts from the beginning and I have to start the processing all over again.

Additionally, I ran into an issue where I ran out of disk space. After clearing disk space, it would not let me resume processing, so I had to restart my export session again.

Am I missing something? Or are these actual bugs?

Thanks

If I was in your situation with losing power that often I’d invest in a UPS.

Can you share the logs or open a ticket with the support team and send them?