I just had the same problem using v3.3.0. on both the App and PS Plug in. I had already used it successfully several times after the update this morning. On a Mac Mini Sequioa 15.0.1. After autopilot analyzed the photo I clicked on Apply Autopilot and it crashed.
I’d like to get some more information to help troubleshoot the problem you are having. First, could you send us your computer’s full system profile?
We will also need the following information:
Log Files
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To gather logs, open Photo AI go to the menu bar on top, and then go to Help > Open Log Folder.
- Please send me all of the files within that folder. You should be able to attach them directly as a response to this email.
Crashpad File
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Follow the directions below to send in this file:
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Open Finder on your Mac
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From the Menu Bar, click Go > Go to Folder
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In the search bar, type the following pay and hit Enter:
- ~/Library/Application Support/ Topaz Labs LLC/Topaz Photo AI/
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Locate the crashpad folder and then right click and select Compress “crashpad”
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This will create a crashpad.zip file, which you should be able to attach to this email and send to us for review.
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Once we have this information, we will be able to share it with the development team to help get a better understanding as to why this may be occurring for you.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.
Hi, every time I start Topaz Photo Ai, v3.3.0 it crashes as soon as it tries to load an image. This applies to both standalone version and plugins via the Photoshop 2025 program. How can I fix it?
This is on macbook air m3, with MAcOS Seqoia 15.0.1
I have the same problem.
I had downgraded it to V3.2.0, it was working without any problem. Then I upgraded it to V3.3.0 again, no crashing was encountered. It worked perfectly.
Same, been waiting for a fix or communication regarding this for over a week. I will try the comment below and see if down grading then upgrading works. Just hate that I have to spend all this time downloading not to mention I have been waiting on this resolution for a week now.
I have the same problem here. Very annoying.
MacBook Pro, Apple M2, Sequoia 15.0.1
Also having the same problem. Crashes when using ‘recover faces’ option. Running V3.3 on M2 MacBook Pro with Sequoia.