Crash if using GPU with AI Components

[erwin.von_moos]

I use the following graphics GPUs:
AMD Radeon 780M Graphics and Nvidia GeForcee RTX 4070 Laptop GPU on my laptop. I work intensively with Photoshop, Premiere, Lightroom.
Regularly, when I run AI calculations, the computer crashes completely. I get a black screen and can’t do anything. I have to completely reboot the computer using the power button.

It doesn’t matter whether I open the images directly in Photo KI or open them from Lightroom or Photoshop. The result remains the same.

Steps to reproduce issue:

1. Step 1 Select Photo with Lightroom
2. Step 2 Select edit with Photo AI
3. Step 3 Find faces, sharpen and remove noise

Bei ca. 6 von 10 klappts. Und dann kommt plötlich ein Crash. Ich habe 96 GB Ram und 8TB Disk. All drivers are up to date. The software is completely up to date. Win 11 Pro.

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

• How To Obtain Your System Profile (Windows)

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request