Continuous Recoverable Errors - Video will not export

Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered:
    I have been trying to export a video using Proteus and keep getting a “recoverable error” message after a few minutes. When I hit retry, it errors out after a couple more minutes. I had a system crash mid-render yesterday, and it hasn’t worked since. I have uninstalled and reinstalled the application, but clearly something is still wrong on this system.

  2. Your system profile:
    AMD 9950X3D CPU, 64GB DDR5, NVIDIA RTX 5080 GPU, 2TB+ free space on disk

  3. Your log files (Help > Logging > Get Logs for Support): attached

  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
logsForSupport.zip (4.3 MB)

2

Thanks for sharing the logs for review.

It looks like there is a possible issue with the subtitle and audio tracks not wanting to copy over and that is causing an error.

Try swapping the Audio Mode to convert instead of copy and see if that works.

If not, please email the support team directly at help@topazlabs.com with the updated logs for review.

3

Hi Kyle,

That seemed to fix the problem. Thank you very much!