Connection Error

Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. Connection Error

  2.

    DxDiag.txt (140.6 KB)

logsForSupport.zip (48.5 KB)

Your log files (Help > Logging > Get Logs for Support)
4.

Error Jpg
Error Jpg1467×813 42.4 KB

Please please help i bought Topaz Studio but cant login to Topaz Video app

2

Common connection blockers are due to a new VPN, proxy, firewall, or anti-virus software. Are you using any of these on the system that is not activating?

Here is a link to some basic troubleshooting steps. Please try all of the options, and let me know which one works for you.