Computer crash and Topaz Video AI hangs at startup and at exit

Video AI Bugs and Issues
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1

Hello,

I installed the new Video AI thgis morning and I experienced my compuet to "crash"after having complted a Starlight run. When I restarted the computer, Topaz Video AI “hang” on start-up (not responding"and when I killed it and restarted it ran (did a stabilise) but on exit it was hanging again (not responding).

System profile:

Apparaatnaam DESKTOP-7SJNAU7
Processor 12th Gen Intel(R) Core™ i9-12900K 3.19 GHz
Geïnstalleerd RAM-geheugen 64,0 GB (63,8 GB beschikbaar)
Opslag 932 GB SSD Samsung SSD 980 PRO 1TB, 3.64 TB HDD TOSHIBA HDWD240
Grafische kaart NVIDIA GeForce RTX 3080 (10 GB), Intel(R) UHD Graphics 770 (128 MB)
Apparaat-id 9FEE3555-89DF-4F13-A5C4-F3C6185D22D5
Product-id 00330-50000-00000-AAOEM
Type computer 64-bits besturingssysteem, x64-processor
Pen en aanraken Ondersteuning voor peninvoer
Editie Windows 10 Pro
Versie 22H2
Installatiedatum ‎8-‎12-‎2021
Build van besturingssysteem 19045.6332

logsForSupport.zip (15.6 MB)

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

2

Seeing an out-of-memory error. ​​Let’s have you change a few settings in the Preferences Panel.

​File > Preferences > Processing

  • Ensure the AI Processor is set to the GPU
  • Set the max memory usage at 80%
  • Set max processes to 1
  • Save the settings and exit the panel

Try running the clip back through and if you experience an issue please send me the updated logs for review.

3

Hello Margaux,

Thanks for your e-mail. The way you define the processing settings is my standard setting, so it was set that way when the problem occurred. So I’m afraid that your suggestion is not going to help.

Kind regards

Ben

4

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6

Can you please reach out to support at help@topazlabs.com and share your updated app’s logs?

To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.