Comfirm Registation disabled AI Photo after offline several weeks!

Topaz Photo AI Bugs and Issues
1

I was recently out in the field for 5 weeks without internet access. After about 3 or 4 weeks I got a message that I needed to login to my account and verify my product.
This is completely unacceptable! Don’t you realize that some people may be staying in very remote areas for extended periods without internet access, and still would want to keep using the software we purchased? Please change this crazy restriction! I should be able use AI Photo even if I never use the internet after purchase.
Steps to reproduce issue:

  1. HAVE NO INTERNET FOR 4 WEEKS
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

1 Like
2

I agree. After you’ve paid for the product and activated it, you should never need to connect to the internet to use it.

3

Please reach out to us at the following link:

Topaz Labs | Support Page

Or you can send us an email at help@topazlabs.com, please include a link to this thread so our team is up to date on the issue you are having.

4

This topic was automatically closed after 60 days. New replies are no longer allowed.