Can't upgrade to V.2 on Windows 11

[david_graham.hutchin (david graham.hutchinson)]

I just bought Topaz Photo AI. V.1.5.2 downloaded, even though I was trying to buy V2.

I have tried to update to V.2 through the application, but each time I try, half-way through the download process I get an error message:

"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows installer package. "

I have a screen grab of the message, but don’t know how to attach it to this.

If I can’t update the programme, I don’t want to keep it, and would like a refund.

Steps to reproduce issue:

1. Step 1 Open Photo AI
2. Step 2 Go to '‘update available’
3. Step 3 Click on ‘update’

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[Imo]

if your upgrade license is still active please full uninstall the old version maybe via AppCleaner and then download and install the latest version!

[david_graham.hutchin (david graham.hutchinson)]

thanks
I’ve only just bought it.
I’ll try

[Lingyu]

Please email help@topazlabs.com and we can provide faster responses for these types of issues.