Can't upgrade to V.2 on Windows 11

I just bought Topaz Photo AI. V.1.5.2 downloaded, even though I was trying to buy V2.

I have tried to update to V.2 through the application, but each time I try, half-way through the download process I get an error message:

"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows installer package. "

I have a screen grab of the message, but don’t know how to attach it to this.

If I can’t update the programme, I don’t want to keep it, and would like a refund.

Steps to reproduce issue:

  1. Step 1 Open Photo AI
  2. Step 2 Go to '‘update available’
  3. Step 3 Click on ‘update’

Topaz Photo AI [v1.x.x] on [Windows/Mac]

if your upgrade license is still active please full uninstall the old version maybe via AppCleaner and then download and install the latest version!

I’ve only just bought it.
I’ll try

Please email and we can provide faster responses for these types of issues.