Can't see image when opening Topaz from Photoshop

When I am editing a raw photo in Photoshop and want to use Topaz Labs as a filter, the program opens, and starts processing my photo but I can’t see the photo, and it doesn’t appear to change anything if I save the Topaz edits.

Steps to reproduce issue:

  1. Open raw file on Photoshop
  2. Filter → Topaz Labs → Topaz Photo AI

Topaz Photo AI [v3.0.0] on [Windows]

Maybe it’s a raw file from an unsupported camera.
Upload it here so others can test it and for the devs to look at it.

DSC_0114.NEF (22.6 MB)

Hmm. No issue for me an a Mac, although it is a very dark image.
Also I was sending it from On1 PR, albeit using the PS plug-in. Back in PR I was able to edit the image so the hummer is more prominent.
I guess you need to wait to hear what Windows users say. Are your drivers up to date?

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Please send me your system profile information so I can check if your computer hardware is up to date.

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Just sent it!

I’m glad it worked for yours! My drivers are up to date, as far as I know.

I guess you need to pursue this further with Topaz support. Good luck.

It appears that your Intel driver is out of date

To troubleshoot this I would like to see if updating your GPU driver will resolve the problem.

Please use the following link to update your driver: Intel | Driver Update

After the update, let me know if you are still experiencing the problem.