Can't save files with error “cannot run model”

Every time I try to save a file (whether JPG, TIFF, DNG) - get the red error message in the Queue - “Error: Could not run model”

Started after the last update.

As you haven’t even said what OS you have on your PC. I assume it is Mac (Ventura) … if it is make surePhoto AI has full access to the disk. You need to add in the Settings of the PC.

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

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