Cannot quit/exit Topaz Video AI

[akira3d]

1. The bug / behavior you have encountered
   I cannot close / exit Topaz Video AI, not from the title bar of the window, not from the file menu, and I cannot use ALT+F4. I have to end the process from task manager every time (including when I first launch it after my PC is first powered on). Possibly related, I cannot open any project I have saved either. Selecting a project file doesn’t seem to have any behavior. But the program works and can process video…it’s been like this since I bought it and I’ve updated a few times since.

2. Your system profile
   Intel Core i9-14900K 3200Mhz, 24 core, 32 logical, ASUS ProArt Z790-Creator WiFi, Windows 11 Home, 64GB GDDR5, RTX 4080 Super 16GB GDDR6 on latest Studio Driver (566.36)

3. Your log files
   2025-01-28-08-06-22-Main.tzlog (44.5 KB)

[margaux.topazlabs]

Would you be able to reach out to help@topazlabs.com with a screen recording of the behavior when you try to close the app?

You will not be able to open Video AI projects from Windows explorer, you need to open the app and click on “projects” to open other projects