Hello.
I don’t like to export my photos to Topaz from Lightroom. I drop the files directly into Photo AI and process them. However, I am noticing that Topaz is changing my camera profile from Camera Neutral to Camera Standard once I import the .dng files back to Lightroom. Lightroom doesn’t do this so I can only assume that Photo AI is changing the camera profile.
Is there a way to change this?
Why are you NOT using the plug-ins?
Just my workflow. I tried sending from LR and didn’t like how the files were managed.
Please send me an example file and I can reproduce this then make a task for my team to look into it.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
Thank you. What is it that you want to review? Just a photo from Lightroom that shows the camera profile after import from Topaz unchanged?
The original Raw image and the output DNG image with the changed camera profile so I can reproduce the issue.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
Thank you! I uploaded them to you.
Thanks for uploading the files. I just tested them and the output file on my computer had the Camera Neutral profile when I imported it to Lightroom Classic.
I’m not sure what is causing the camera profile to shift sometimes and not others. Do you have any antivirus or other software that could be affecting Topaz Photo AI when it’s writing the file?
That’s odd. I have AVG Antivirus, but I am unable to disable it. I would have to uninstall it every time I use Photo AI.
So it seems that if I import the .CR3 file into LR and then use the plug-in, it retains the camera setting. But if I send the file to Photo AI first to process, then export to LR, it doesn’t retain the camera setting… on my end, anyway. How did you test the files? Through the LR plugin?
I tested both the LrC plugin and using stand alone.
You can add Topaz Photo AI as an exception to your antivirus and that may help prevent this behavior without requiring you to constantly change your antivirus settings.
I did as you asked, but it made no difference.
Without a reproduction on my device it’s difficult to know what is causing this or fix it.
I’m curious if we could possibly fix this issue so that using the plugin may work better. What was the problem here?
