[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
- Step 1 upon opening I get and error R6034 for the C-Runtime library.
Topaz Photo AI [v3.2.2] on [Windows 11pro]
Please send me your system profile information so I can check if your computer hardware is up to date.
You can securely submit your files(s) to my Dropbox using the link below.
Please be sure to send me a note here to let me know you sent something.
Dear John,
I did upload the DXDiag file to you dropbox as requested.
Best regards,
Jan Jetten
------ Oorspronkelijke bericht ------
Van “John S via Topaz Community” <noreply@topazlabs.com>
Aan j.jetten2@me.com
Datum 2-10-2024 00:32:06
Onderwerp [Topaz Community] [Topaz Photo AI/Bugs and Issues] C runtime library error vserion 3.2.2
I would like for you to try updating the driver to see if this helps resolve the problem. Here are the steps to do this:
-
Open your Device Manager
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Go to Display adapters and double-click on your AMD Radeon RX550. Then go to the Driver tab and Update the driver.
After you have updated your driver, let me know if you are still experiencing any problems, and I’ll keep an eye out for your reply here.
John, I checked the driver and it was the latest version according to Windows.
So, nothing changed and I still get the error message. Besides, after the error message, the app starts and seems to work without any problems, but if that is really true I do not know.
Jan
------ Oorspronkelijke bericht ------
Van “John S via Topaz Community” <noreply@topazlabs.com>
Aan j.jetten2@me.com
Datum 2-10-2024 14:16:59
Onderwerp [Topaz Community] [Topaz Photo AI/Bugs and Issues] C runtime library error vserion 3.2.2
I would like for you to follow the steps below to clear the registry to see if this helps with the problem you are reporting:
After this process, please make sure to restart your machine.
