Bug with Photo AI 2.3.1 in Lightroom 5.7 using Photo AI as module externe

[daniel.robert-tissot]

Since I updated to Topaz Photo AI 2.3.1, when I process an image in lightroom 5.7 using Photo AI as a plug-in, I get this error message:
could not find name space: Lr Socket
DxDiag.txt (98.5 KB)

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Let’s try to reset your Lightroom plugin to try and get it working for you. You can follow the directions below to reset your Lightroom plugin:

1. Close Lightroom fully.
2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
3. Open Lightroom and check the File > Plug-ins Extras again.

Let me know if those steps get it working again.

[daniel.robert-tissot]

Hello,
I tried to repair Topaz photo AI without success, after uninstalling the software and then reinstalling it. All this had no effect.
Then I did a system recovery at a date prior to the software update, but the process failed.

At this minute I still can’t enhance my photos in RAW but only in TIFF.

Could you please delete the DxDiag.txt visible on the page

[daniel.robert-tissot]

Here are the files in the Topaz Photo AI.Irplugin folder