[If you are posting a new bug, please include the following]
- The bug / behavior you have encountered: “Error” while trying to preview processing results
- Your system profile: Mas OSX, Topaz Video AI v3.3.11
- Your log files (Help > Logging > Get Logs for Support) Enclosed
- Any screenshots as necessary
[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
logsForSupport.tar.gz (123.2 KB)
Imo
2
Could be a 120 fps video. This can’t be processed.
Logs are showing a file path error, double check the export path and make sure that it is correct and the app has permission to write to it.
Can also try clearing the Plist files and restarting your system to reset it.
How To Delete Your Plist Files
system
(system)
Closed
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