BSOD on last update

Topaz Video AI Bugs and Issues
1

Since last update (5.3.2) I get BSOD with memory managment issues, randomly. Sometimes it finishes multiple jobs with no problem, and sometimes it crashes randomly.
Didn’t had any problems before…

DxDiag.txt (134.1 KB)
logsForSupport.zip (605.5 KB)

2

Sounds like the common Intel stability issue regarding 13th and 14th generation of CPU. This includes out of (gpu) memory errors. Updating the BIOS is strongly recommended since mid of August 2024.

3

I’m using AMD Ryzen 9

4

Try updating your GPU drivers:

  1. Go to the NVIDIA drivers update page
  2. Input your GPU card specs
  3. Download the latest Studio Drivers for the card

Once you have downloaded that restart your computer, open the app, and try running the clip back through.

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5

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