when masking brush is slow to respond and sticking, this is after I deleted topaz and downloaded again. im using a Mac m1 computer and topaz was ok until version 2,is anyone else having this problem?

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI: Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below: Topaz Photo AI | plist Files Mac A…

Hi John I had mention the same issue for 2.4.1 and its the same for 2.4.2. Am OK with 2.4.0. I had clean reinstall with no benefit. Also uptodate with all drivers. I had mentioned the problem persists with 2.4.2 on my original report for 2.4.1 but not sure if you monitor older versions. Thanks

Hi John Thank you so much for your email and confirmation that the matter is in hand. I wasn’t sure so that is why I contacted you again. In appreciation. M

Hi John Have updated to version 3.0.0 Sorry to say still same issue regarding lagging of brush on adding/removing parts of subject and that the movement of the brush is not smooth. Pls confirm recipt of msg or if need to put this into a new feedback as a new version. Thanks

Having the same issue on an M2 MacBook and an M1 Mini, both running v3.0.0

Thanks for reaching back out I wanted to let you know that our developers are still working on resolving this issue. I can assure you that they are actively working in order to resolve this issue for our users.

Topaz Community

Brush problems

Photo AI Bugs and Issues

john.topazlabs (John S) April 2, 2024, 6:45pm 4

Our developers are aware of this issue and I can assure you they are working on a fix for this in future updates. While they work to resolve this please continue to use v2.4.0.

Topaz Photo AI v3.0.2