[Broken Preview when Denoise strength is set to 1] - Click here for the workaround

[paul.willis]

When using Denoise in Photo AI sometimes the whole image is covered with a pinkish green colour with a grid. Then it may crash or work again after retrying.

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

---

Topaz Photo AI [v1.x.x] on [Windows/Mac]

[paul.willis]

[alexandre.topazlabs (alexandre.topazlabs@gmail.com)]

We are currently investigating this issue.

---

WORKAROUND HERE

---

The workaround for now is to change the Strenght from 1 to any other value, and the preview will refresh.

[alexandre.topazlabs (alexandre.topazlabs@gmail.com)]

@stefan.ritter Adding you to this thread for the broken preview when using Denoise

[ben.adler]

Hi, on some images when using denoise the “enhanced” screen image disappears as per this screenb shot

[Ange.topazlabs (ange.topazlabs@gmail.com)]

@ben.adler - merging you here, the development team has an open ticket for this and we will update here once resolved. The workaround for now is to change the Strenght from 1 to any other value, and the preview will refresh.

[paul.willis]

Yes I have this problem often as well.

[Ange.topazlabs (ange.topazlabs@gmail.com)]

we will update here when a resolution has been found and released!