Hi Bought copy working as trial, login attemps in circle.
Two things here, first if you have upgraded to a newer version than what is linked to your account it will only open in a trial mode for use.
Second starting with version 6.0.3, Intel-based Macs have not been part of our officially supported system requirements. While these systems could still run Video AI up to version 7.0.2, they became fully unsupported as of version 7.1.0 and will no longer launch the app or login.
Even when earlier versions run, Intel Macs are generally underpowered for the kind of resource-intensive AI processing Video AI uses, so performance and stability can be limited.
If you’re on an Intel Mac and want to use Video AI, we recommend working with the version below:
If you prefer to use the most recent version that will still run on Intel Macs:
For the best performance and full compatibility with current and future updates, we recommend using Video AI on an Apple Silicon Mac (M Chip) that meets our current system requirements.
Hey Thanks for this Kyle - managed to get it working but its generating watermarked images - we’ve paid for a full version - please advise.
Thanks
Can you pull the logs and send them to use for review? help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
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