Running Apple M1 Max laptop. Ventura 13.4
Photoshop and Lightroom Classic using Rosetta.
Purchased Topaz AI today after using demo successfully.
Activated Version opens to a black background, no image, no controls. No option except quit.
I am wasting my time re-installing, uninstalling, etc.
Refund Please
What OS are you using? What are the technical details? Are your GPU drivers up to date?
If you are on Windows run DxDiag, save the info and upload the text file here. Use the PC/Up Arrow icon on the header.
Apple M1 Max laptop. Ventura 13.4
OS, drivers all up to date.
Hi @tjenkinshhi-165957, we can help you troubleshoot if you’d like but all refunds will be handled through our support system (use the beacon on support.topazlabs.com).
Are you able to gather your log files or does this menu option not appear? You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.
Please follow the instructions below to fix this issue.
Topaz Photo AI Freezes on Importing Image (Mac)
Let me know if it’s working after doing this.
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.
