Batch processing vids issues

[john.lee-1894]

Having lots of issues now with batch processing videos.

Some of the issue that crop up:
– Sometimes vids that should only take 1 -2 min to render end up taking hours to render. This even includes vids that are super short like less than 30 seconds long.
– Sometimes vids end up getting rendered upside down.
– Sometimes vids get rendered 90 degrees rotated, resulting in a stretched video.

For all these issues, I can stop the rendering process, and restart, and it’s fixed.
But this totally negates the benefits of batch processing.
I’m stuck checking my computer often now just to make sure it doesn’t get stuck in long rendering times or outputs something that looks weird.

This pretty much happens to every batch process I run now. Been like this for several weeks.

The typical things I’m doing for all vids are:
Proteus enhancements
2x upscale
60 FPS via Chronos
Codec Setting Bitrate Constant 24

System:
PC
Windows 11
64 RAM
AMD Ryzen 9 7900x
NVidia 4060

logsForSupport.zip (1.1 MB)

[margaux.topazlabs]

Hi John,

Thanks for the logs, can you reach out to our support team at help@topazlabs.com and upload one of the videos that is rendering upside down (original and exported out of video) to my dropbox so we can look into this?

You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
Submit File to Dropbox

Please link this thread in your support ticket so we refer to these logs as well and dig into the speed issue.