[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
- Step 1 - select 85 Canon Raw (CR2) images from a folder
- Step 2 - process
- Step 3 - topaz locks up after 19 images. It has made is as far as 23 images, but never processes all the images. Is there an error / log file that can be reviewed?
Topaz Photo AI [v1.x.x] on [Windows/Mac]
Can you upload your system profile so I can make sure everything is up to date? System Requirements | Topaz Photo AI
If you get the batch processing stopping again, open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.
I see multiple errors that some of the CR2 files are not opening.
Could you share the following file with me so I can check why it is not processing?
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
I uploaded the files in question; however they are corrupt. Not sure when or how, but the files were previously processed through DXO Photolab. I have the originals still on the card, I’m going to perform a clean down load and re run Topaz. Please give me a day to see if the issue is on my side.
Looks like the problem was on my side. Something caused a corruption in the RAW File. Found the original off-camera files tired again, no issues
Thanks for letting me know. Please reach out if I can help with anything else!