[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac]
Can you upload your system profile so I can make sure everything is up to date? System Requirements | Topaz Photo AI
If you get the batch processing stopping again, open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.
| Item | Value | |
|---|---|---|
| OS Name | Microsoft Windows 11 Home | |
| Version | 10.0.22621 Build 22621 | |
| Other OS Description | Not Available | |
| OS Manufacturer | Microsoft Corporation | |
| System Name | SOUTH | |
| System Manufacturer | ASUS | |
| System Model | System Product Name | |
| System Type | x64-based PC | |
| System SKU | SKU | |
| Processor | 12th Gen Intel(R) Core™ i5-12400, 2500 Mhz, 6 Core(s), 12 Logical Processor(s) | |
| BIOS Version/Date | American Megatrends Inc. 0605, 11/12/2021 | |
| SMBIOS Version | 3.4 | |
| Embedded Controller Version | 255.255 | |
| BIOS Mode | UEFI | |
| BaseBoard Manufacturer | ASUSTeK COMPUTER INC. | |
| BaseBoard Product | PRIME Z690M-PLUS D4 | |
| BaseBoard Version | Rev 1.xx | |
| Platform Role | Desktop | |
| Secure Boot State | Off | |
| PCR7 Configuration | Elevation Required to View | |
| Windows Directory | C:\WINDOWS | |
| System Directory | C:\WINDOWS\system32 | |
| Boot Device | \Device\HarddiskVolume1 | |
| Locale | United States | |
| Hardware Abstraction Layer | Version = 10.0.22621.1413 | |
| User Name | South\skimb | |
| Time Zone | Pacific Daylight Time | |
| Installed Physical Memory (RAM) | 32.0 GB | |
| Total Physical Memory | 31.7 GB | |
| Available Physical Memory | 14.2 GB | |
| Total Virtual Memory | 33.7 GB | |
| Available Virtual Memory | 14.4 GB | |
| Page File Space | 2.00 GB | |
| Page File | C:\pagefile.sys | |
| Kernel DMA Protection | Off | |
| Virtualization-based security | Running | |
| Virtualization-based security Required Security Properties | ||
| Virtualization-based security Available Security Properties | Base Virtualization Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization | |
| Virtualization-based security Services Configured | Hypervisor enforced Code Integrity | |
| Virtualization-based security Services Running | Hypervisor enforced Code Integrity | |
| Windows Defender Application Control policy | Enforced |
I see multiple errors that some of the CR2 files are not opening.
Could you share the following file with me so I can check why it is not processing?
P:/2023/2023_07_08/raw/20230708_0074.CR2
P:/2023/2023_07_08/raw/20230708_0076.CR2
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
I uploaded the files in question; however they are corrupt. Not sure when or how, but the files were previously processed through DXO Photolab. I have the originals still on the card, I’m going to perform a clean down load and re run Topaz. Please give me a day to see if the issue is on my side.
Looks like the problem was on my side. Something caused a corruption in the RAW File. Found the original off-camera files tired again, no issues
Thanks for letting me know. Please reach out if I can help with anything else!
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