Batch processing stops after 19 of 85 images

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 - select 85 Canon Raw (CR2) images from a folder
  2. Step 2 - process
  3. Step 3 - topaz locks up after 19 images. It has made is as far as 23 images, but never processes all the images. Is there an error / log file that can be reviewed?

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Can you upload your system profile so I can make sure everything is up to date? System Requirements | Topaz Photo AI

If you get the batch processing stopping again, open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs to your reply so I can check the contents.

Item Value
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SOUTH
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor 12th Gen Intel(R) Core™ i5-12400, 2500 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0605, 11/12/2021
SMBIOS Version 3.4
Embedded Controller Version 255.255
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product PRIME Z690M-PLUS D4
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = 10.0.22621.1413
User Name South\skimb
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.7 GB
Available Physical Memory 14.2 GB
Total Virtual Memory 33.7 GB
Available Virtual Memory 14.4 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured Hypervisor enforced Code Integrity
Virtualization-based security Services Running Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced

2023-09-17-18-36-47.tzlog (4.6 MB)

I see multiple errors that some of the CR2 files are not opening.

Could you share the following file with me so I can check why it is not processing?

You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

I uploaded the files in question; however they are corrupt. Not sure when or how, but the files were previously processed through DXO Photolab. I have the originals still on the card, I’m going to perform a clean down load and re run Topaz. Please give me a day to see if the issue is on my side.

Looks like the problem was on my side. Something caused a corruption in the RAW File. Found the original off-camera files tired again, no issues

Thanks for letting me know. Please reach out if I can help with anything else!